Can you manage large amounts of incoming phone calls, ensure customer satisfaction and provide professional customer support? Radix Capital Partners Limited is inviting you to apply for the role of Customer Service Representative in Victoria Island, Lagos.

Duties

• Manage large amounts of incoming phone calls
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Keep records of customer interactions, process customer accounts, and file documents
• Follow communication procedures, guidelines, and policies
• Take the extra mile to engage customers
• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Recommend potential products or services to management by collecting customer information and analyzing customer needs
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Contribute to team effort by accomplishing related results as needed
• Ensure customer satisfaction and provide professional customer support.
• Act as the company Janitor

Education & Experience

• OND in any of the disciplines such as (Marketing, Business Administration).
• 2 years of Relationship Management experience.

Additional Requirements

• Strong grasp of Microsoft Office (Excel, Word etc.)
• Excellent interpersonal and communication skills demonstrated with mastery in written communication and presentations;
• Ability to multi-task and work closely with individuals from a broad variety of backgrounds

How to Apply

Interested and qualified candidates should send their CV to: recruitment@radixng.com  using “CSR 2022” as the subject of the email.

Closing Date: December 31, 2022.